Customer Satisfaction at the Heart of Everything We Do
9th November 2021
Customer satisfaction at the heart of everything we do
We’ve talked at length about the importance of consistently bringing high-quality leads into your business. However, an equally important aspect of growth is to ensure that you are doing what you can to retain those customers once you have them.
For us, the primary way of achieving this is to deliver customer satisfaction with every action that we undertake. Building strong client relationships is at the heart of our operations and every team member is empowered to bring any concerns to the table.
At the core of the Netmatters business are our T.R.U.E values. These were created at the outset by our founding directors and we’ve never deviated from them.
Teamwork - Empowering communication, skill and dedication within our integrated, dynamic teams.
Responsibility - Supporting environmental causes, applying ethical practices, promoting fitness, health and personal development.
Unity - Embracing diversity and equality within the workplace whilst strengthening community links.
Experience - Focused on strong, transparent relationships and positive end-to-end experiences for all.
Building strong relationships with our clients falls squarely within these values and help us to keep our client’s needs at the forefront of our minds with every action we undertake.
Placing customer satisfaction at the heart of our business doesn’t mean we automatically default to “the customer is always right”. What it means for us is that we will deliver the product and service that best meets the needs of the customer.
One of the important roles that we have is to provide a sounding board to help businesses understand what they need, and the best approach to achieve this in their time frames and budgets. We will always be honest and open about the length of time that work will take and we will explain what this means in financial terms as well.
As an agency, we offer a wide range of services to our clients, catering to every digital need your business may have. With an array of services on offer we believe it is incredibly important to put the customer first and ensure that every step of the work we do is geared towards the customer’s end goals.
Included within our wide range of services, as an agency we cover:
By including these services we ensure that no matter what the customer is looking for in regards to their digital needs, our team is on hand to help, and offer guidance whenever this is needed. Every department is always on hand and ready to support our customers.
Working as a Team
As an agency, our relationship with the customer should lead to work that combines our expertise with the customer’s thoughts and ideas. The finished result should be exactly what our clients were looking for, therefore we work alongside each other as a team.
From the get-go our Project Managers and Squad Leaders ensure that the customer’s wishes are aligned to the strategies that we follow to ensure the customer is a part of every single step that we take or decision that is made.
You can see this within our case studies, where we break down who the client is, what they were looking for, and how we delivered the best results for them.
There is always a dedicated team, or pod, that works on a client’s account. This is to prevent any confusion in communication across the whole department. Instead, a small team will focus on the project, ensuring they know this in-depth where they can also build a strong relationship with the customer.
You can always be sure when working with Netmatters that our entire workflow process is geared towards maintaining our client relationships. Ultimately, every department from IT to Digital Marketing is looking to deliver optimal work that our clients are truly satisfied with, meeting every goal a customer puts forward.
If you want to understand more about how Netmatters can work with you then please don't hesitate to get in touch and give us a call on 01603 704020.