Our IT Support process is simple & effective...

From the very beginning, we take your business needs and requirements into account.

1 > Assess

We review your current IT infrastructure, detailing everything from hardware to anti-virus to begin creating our strategic plan to address weaknesses and issues.

2 > Implement

Our team of IT support experts in Norfolk work closely with you to plan, install and regularly upgrade your IT systems - ensuring you and your business remain secure online.

3 > Support

We regularly review your IT infrastructure to identify new requirements, provide professional ongoing support and work with you to continue to enhance your IT systems.

Our results speak for themselves...

We work to provide the best IT support in Norwich, Norfolk and beyond.

We are passionate about what we do, and this shows in the results we achieve.

99%

Server up-time, ensuring business reliability.

97%

Of requests are progressed within the hour. 

3.5k

IT tasks processed each month by our team.

10s

Seconds or less to answer your calls - every time.

What Our Clients Think

We approached Netmatters with the requirement of multiple front facing websites, without wanting to have separate control mechanisms for each. Netmatters propositioned a central administration system, with the ability to control limitless websites on standalone domains simultaneously. This has surpassed our expectations, and we have since commissioned them to assess and develop our internal systems as well.

Piers Colby

Saint Vincent Holdings

  • Latest

Training Administrator

Netmatters is a rapidly growing full-service technology Agency offering software developm...

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Bethany Shakespeare
Posted by Bethany Shakespeare
18th January 2021

IT Project Manager

Salary: £20,000 - £25,000 + Bonus & Pension Hours: 40 hours per week, Monday - Friday...

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Tom Lancaster
Posted by Tom Lancaster
13th January 2021

Happy 30th birthday Matt Hurst!

Today we celebrate Matt Hurst's 30th Birthday! Matt is one of our 3rd line IT Support Technic...

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Netmatters Ltd
Posted by Netmatters Ltd
5th January 2021