Our IT Support process is simple & effective...

From the very beginning, we take your business needs and requirements into account.

1 > Assess

We review your current IT infrastructure, detailing everything from hardware to anti-virus to begin creating our strategic plan to address weaknesses and issues.

2 > Implement

Our team of IT support experts in Norfolk work closely with you to plan, install and regularly upgrade your IT systems - ensuring you and your business remain secure online.

3 > Support

We regularly review your IT infrastructure to identify new requirements, provide professional ongoing support and work with you to continue to enhance your IT systems.

Our results speak for themselves...

We work to provide the best IT support in Norwich, Norfolk and beyond.

We are passionate about what we do, and this shows in the results we achieve.

99%

Server up-time, ensuring business reliability.

97%

Of requests are progressed within the hour. 

3.5k

IT tasks processed each month by our team.

10s

Seconds or less to answer your calls - every time.

What Our Clients Think

We approached Netmatters with the requirement of multiple front facing websites, without wanting to have separate control mechanisms for each. Netmatters propositioned a central administration system, with the ability to control limitless websites on standalone domains simultaneously. This has surpassed our expectations, and we have since commissioned them to assess and develop our internal systems as well.

Piers Colby

Saint Vincent Holdings

  • Latest

How can I ensure a smooth transition if I swi...

As with any contract for services, it is important that you are regularly reviewing your IT support...

Read More
Netmatters Ltd
Posted by Netmatters Ltd
18th June 2021

Happy 25th Birthday Gabriel!

This week, we celebrate Gabriel Hamilton's 25th Birthday! Gabriel is one of the IT technicians based...

Read More
Netmatters Ltd
Posted by Netmatters Ltd
8th June 2021

May 2021 Notables

Every month we celebrate the most notable of employees here at Netmatters. Each department head is a...

Read More
Netmatters Ltd
Posted by Netmatters Ltd
1st June 2021