M+A Partners’ IT Transformation
M+A Partners’ IT Transformation The Client M+A Partners M+A Partners is a leading independent firm o...
IT Support
We provide fast, reliable and cost-effective managed IT support for businesses across East Anglia area helping to minimise downtime and keep operations running smoothly
Business IT Support You Can Depend On
When IT issues arise, your business shouldn’t slow down.
At Netmatters, we provide dependable IT support in Norfolk and Norwich that’s clear, responsive, and easy to work with. No jargon, no confusion, and no hidden costs — just fast, effective support when you need it most.
With offices in Norfolk and Cambridgeshire, our in-house experts support organisations of all sizes — from growing SMEs to established enterprises. Whether you need day-to-day IT support, proactive guidance to strengthen your IT infrastructure, or expert support with cloud migration, we're here to keep your business moving.
We combine responsive support with proactive planning, helping you prevent issues before they impact your operations. It’s straightforward, expert IT support delivered by a team that understands local businesses in East Anglia and genuinely invests in their success.
Why Us?
The statistics speak for themselves...
99%
server uptime, ensuring business reliability.
97%
of requests are progressed within the hour.
3500
IT tasks are processed each month by our team of experts.
Our Business IT Services
How We Work With You
Read what to expect when you embark on an Business IT Support journey with Netmatters.
Meet Your Dedicated IT Support Team
You’ll be introduced to your dedicated IT support team and account manager based in either Norfolk or Cambridge. We take time to understand your current infrastructure, identify risks or inefficiencies, and agree clear priorities. This ensures your IT support service is fully aligned with your business from day one, with complete transparency and ownership.
Smooth Onboarding & Secure Setup
We manage the onboarding process to ensure a smooth transition for your business, with minimal disruption to your operations. This can include deploying remote monitoring tools, setting up secure access to your client portal, and migrating systems where required. We also review your security setup and implement backup and disaster recovery solutions to protect your business from day one.
Proactive IT Support & Continuous Improvement
Once live, we provide proactive IT support, actively monitoring and maintaining your systems. This includes scheduled maintenance, system health checks, performance reviews, and security updates carried out by our technical team. Regular reviews ensure your infrastructure remains secure, stable, and fully aligned with your business as it grows.
What Our Clients Think
Netmatters came in as our IT partner around the same time I joined in my role. In that time, they have moved our whole estate into the cloud, brought down our costs and embedded themselves with our team across our many sites. The team of technicians that support us are knowledgeable, friendly and have brought back a lot of confidence in the IT systems across the business.
Transforming IT For SEED Environmental
Transforming IT For SEED Environmental The Client SEED Environmental SEED Environmental is a special...
Upgrading IT Infrastructure for Nature's Menu
Who Is The Client? Nature’s Menu, a leading pet food company in the UK, was acquired by Affinity Pet...
FAQ
Do you only work with local businesses?
No, while we’re proud to support many businesses across the East Anglia region, we also work with clients throughout the UK. Thanks to the remote nature of modern IT support and monitoring, much of our work can be carried out quickly and efficiently without needing to be on-site. This allows us to provide responsive support, proactive maintenance, and ongoing account management to businesses wherever they’re based, while still offering the personal service and close working relationships we’re known for.
What makes Netmatters different?
At Netmatters, we focus on building long-term relationships and delivering support that genuinely works for your business. Our T.R.U.E values, Teamwork, Responsibility, Unity, and Experience, shape the way we work and help us provide a reliable, personal service. Rather than offering one-size-fits-all solutions, we take the time to understand your business, recommend what’s right for you, and support you as your needs grow and change.
What happens during onboarding?
Our onboarding process is completed in three stages. First, we’ll introduce your dedicated technical team and account manager and discuss any existing technical challenges. We’ll then complete the technical onboarding, including installing monitoring and support tools, setting up your portal, reviewing systems handed over from your previous provider, and implementing backup and disaster recovery plans. Finally, we’ll configure your support package and schedule all ongoing maintenance.
What is the difference between Stabilised IT Support and Fixed Fee IT Support?
Fixed Fee IT Support gives your business unlimited access to our IT support helpdesk and technical team for one consistent monthly fee. It’s the ideal option for organisations that want complete cost certainty, straightforward budgeting, and ongoing support without needing to monitor usage.
Stabilised IT Support offers a more flexible, usage-based approach while keeping monthly costs predictable. Rather than charging purely based on monthly activity, we use your previous 12 months of support history to smooth out fluctuations in billing. This helps prevent unexpected cost spikes while ensuring your support costs still reflect the level of service your business uses over time.