A Multi-Channel Strategy To Reclaim Market Le...
A Multi-Channel Strategy To Reclaim Market Leadership The Client Social Care TV Social Care TV provi...
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AI shouldn't be complicated. We design workflows that cut out the busywork, so your team can focus on what actually matters. Trusted by schools, manufacturers, care providers and more across the UK.
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From bespoke software to business automation, we help you turn technology into a real advantage. Our team works alongside yours to design, build and integrate systems that fit how your business actually operates, not the other way around.
Find Out MoreTechnology should support your business, not slow it down. From day-to-day IT support to cloud services, cyber security and consultancy, we keep your systems running smoothly so your team can focus on the work that matters.
Find Out MoreGetting found online takes more than a website. We help you build visibility and drive real results through SEO, PPC, email and social media, all working together as one joined-up strategy.
Find Out MoreYour business runs on clear communication. We provide mobile, phone systems, connectivity and VoIP solutions that keep your team talking to each other, and to your customers, without the downtime.
Find Out MoreYour website is often the first impression customers get, so make it count. We design and build sites that look great, work hard, and grow with your business, from eCommerce to branding, apps and hosting.
Find Out MoreTalent doesn't always come with a computer science degree, or a traditional career path. Through our Scion Scheme, we train people for real careers in tech, combining hands-on learning with support from a network of collaborators.
Find Out MoreWe're a team that genuinely cares about the businesses we work with. Find out what makes Netmatters different, from how we work with our clients to how we look after our own people.
Find Out MoreEvery client is different. We work with businesses across the UK, big and small. See the projects we've delivered and hear from the people we've delivered them for.
Find Out More
Stay up to date with the latest from Netmatters: industry insights, company news, and events where you can meet the team in person.
Find Out MoreAI shouldn't be complicated. We design workflows that cut out the busywork, so your team can focus on what actually matters. Trusted by schools, manufacturers, care providers and more across the UK.
Find Out More
From bespoke software to business automation, we help you turn technology into a real advantage. Our team works alongside yours to design, build and integrate systems that fit how your business actually operates, not the other way around.
Find Out MoreTechnology should support your business, not slow it down. From day-to-day IT support to cloud services, cyber security and consultancy, we keep your systems running smoothly so your team can focus on the work that matters.
Find Out MoreGetting found online takes more than a website. We help you build visibility and drive real results through SEO, PPC, email and social media, all working together as one joined-up strategy.
Find Out MoreYour business runs on clear communication. We provide mobile, phone systems, connectivity and VoIP solutions that keep your team talking to each other, and to your customers, without the downtime.
Find Out MoreYour website is often the first impression customers get, so make it count. We design and build sites that look great, work hard, and grow with your business, from eCommerce to branding, apps and hosting.
Find Out MoreTalent doesn't always come with a computer science degree, or a traditional career path. Through our Scion Scheme, we train people for real careers in tech, combining hands-on learning with support from a network of collaborators.
Find Out MoreWe're a team that genuinely cares about the businesses we work with. Find out what makes Netmatters different, from how we work with our clients to how we look after our own people.
Find Out MoreEvery client is different. We work with businesses across the UK, big and small. See the projects we've delivered and hear from the people we've delivered them for.
Find Out More
Stay up to date with the latest from Netmatters: industry insights, company news, and events where you can meet the team in person.
Find Out MoreCustomer portals are fast becoming the preferred mechanism for communicating with clients.
A customer portal is a secure online platform that provides customers with access to their accounts, invoices, billing statements, support tickets, and other relevant information. It enables customers to manage their accounts and interact with businesses 24/7 from anywhere in the world. A customer portal can be customised to meet the specific needs of each business and its customers. Customer portals could include features such as:
Customer portals are fast becoming the preferred mechanism for communicating with clients across most sectors. Giving a customer access to data about all their orders, invoices, and support tickets 24 hours a day reduces the cost of managing client queries as all relevant information is available immediately, meaning less back and forth to resolve.
Additionally, by providing all of this information on-hand for the customer, a customer portal improves the user experience by reducing the time and search costs associated with locating key information and requesting support.
Furthermore, through being able to share key information such as promotions and company news, a portal helps customers connect more with your business and establish profitable brand relationship.
At Netmatters, our developers have vast experience building bespoke customer portal solutions with specific functionality needed to meet our client’s business requirements.
By using a combination of APIs and data syncing commands, we can synchronise a bespoke customer portal development with any software used in-house, meaning you do not need to change any existing processes or procedures to accommodate the new software.
Our expert software developers are also capable of more complex integrations that may not be available elsewhere, such as implementing an ai-driven customer service representative to answer common questions and save customer service time on more simple enquiries.
The Netmatters’ system has quite literally transformed 1st Choice Insulations from an archaic paper-based organisation to a business that can now handle enormous insulation contracts without employing extra admin-based staff. It has quite literally transformed the business - our clients can now log into our portal, look at their insulation programme in its entirety (reducing our email traffic by 75%), answer their own questions/queries, and even download surveys and quotes.
Chris Barber, Director - 1st Choice Insulations
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