3CX System & CRM Integration for SEN Trust So...
Who Is The Client? SEN Trust Southend is a strong multi-academy trust comprising several specialist...
We’re a Platinum 3CX Partner providing business phone systems, hosted VoIP, connectivity and business mobile to UK businesses, schools and multi-site organisations, with support teams in Norfolk and Cambridgeshire.
We help you get seamless communication across your business with a bespoke business telecoms solution. As a Platinum 3CX Partner, we know how to tailor a business phone system to your needs, whether that's a cloud phone system for a growing team or a full VoIP rollout across multiple sites. Our flexible, dependable business VoIP and connectivity services mean you can get back to running your business without communication breakdowns.
We also build in 3CX's AI-enhanced call analytics and AI sentiment analysis, included as standard with NMPBX, so you get smarter reporting and call handling from day one.
Small or growing business? Discover unbeatable value with NMPBX our hosted phone system built for SMEs.
Learn MoreWe're one of the UK's leading business telecoms and VoIP providers, supporting businesses nationwide with hosted VoIP, business mobile and 3CX systems, backed by our Norfolk team in Wymondham, just outside Norwich. You'll work with a certified communications and connectivity expert who can unlock real-time AI insights, smarter call handling and automated reporting from day one.
We also guarantee that the solution we provide is fit for purpose for your organisation. Read more about our business telecoms guarantee.
We carry out a full audit of your current and future telecoms needs, then use the results to shape our strategy.
We build a strategy around your business, giving you a practical communication structure and a smooth integration with your existing systems.
Our business telecoms and phone system experts integrate the new system and review it regularly, so hosting, features and support are always working as they should.
Yes. The UK's traditional copper phone network (PSTN) and ISDN lines are being permanently switched off and replaced by digital services, so any business still relying on them will need to move to a VoIP or cloud phone system. This also affects things that use an analogue line, such as some alarms, card machines and fax lines. Book a free phone system health check and we'll tell you what needs to change.
It depends on how many users you have, the features you need and whether you want new handsets, so we tailor every quote to you. Hosted phone systems are usually priced per user per month, which keeps costs predictable as you grow. Our free telecoms bill review will also show you whether you're overpaying with your current provider.
VoIP (Voice over Internet Protocol) lets you make and receive business calls over the internet instead of a traditional phone line. With a hosted VoIP phone system, your calls run through your existing internet connection, so you can answer on a desk phone, laptop or mobile from anywhere, with all the features of a traditional business phone system.
Yes. We can port your existing numbers to your new system, so your customers keep reaching you on the numbers they already know. We'll plan the move with you so there's no gap in service.
Yes. During setup, we can integrate your existing tools such as CRM platforms, Microsoft 365, and video conferencing systems. We can also support the installation and integration of any additional software you need.
Yes. Modern business phone systems are scalable and can be tailored to businesses of all sizes. Small businesses benefit from professional call handling, AI features such as call recording transcription and call analytics, lower running costs, and the flexibility to add users as they grow. NMPBX, our hosted phone system, is built specifically for SMEs.
No. Our telecoms team is based in Norfolk and Cambridgeshire, with offices in Wymondham, Great Yarmouth and Cambridge. Because hosted VoIP and cloud phone systems are delivered over the internet, we support businesses, schools and multi-site organisations across the UK.
We had a goal to provide innovative customer service, improve operational efficiency and improve business communication, by updating our current Telecoms provisions. Netmatters have provided a bespoke solution that we are happy with and we are confident in the support moving forward!
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