Telemarketer
11th April 2024
What We Are Looking For
We are looking for a enthusiastic Telemarketer to join our accomplished team here at Netmatters as we embark on many new projects and challenges.
About Our Values (How We Work)
Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.
Team is at the core of our “Values” and we strive to deliver a positive end to end experience for all including clients and suppliers.
As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting.
Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organize fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.
We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.
We're an accredited Living Wage Employer because we believe a hard day's work deserves a fair day's pay.
What You Should Bring:
- Drive and tenacity.
- Good communication skills with your team, manager, and potential clients - an excellent telephone manner that comes naturally to you and good written skills.
- Personable and strong organisation.
- A hard-working attitude and the ability to perform to consistently high levels with minimal supervision.
- The skills to use IT to record notes and progress, update databases, make appointments and complete tasks.
- An appreciation of the importance of meeting KPIs and targets.
- Great listening skills and the ability to build rapport with potential clients.
- Good communication skills with your team, manager, and potential clients.
Extra Skills That Would Be Great:
- Experience in telemarketing/appointment making is desirable - but not essential as we offer training on the job.
Some Specifics of the Role:
We are looking for a new member of our Telemarketing Team to generate a consistent flow of high-quality opportunities for new business. You will maintain a database of potential clients and make initial contact via phone and email - with a view to obtaining leads (opportunities to find out what businesses need and for us to quote) for IT, Digital Marketing, Telecoms & Connectivity, Software, Cyber Security, and Web. You will be working closely with the Business Development Team who will be passed the lead to close.
All communication is made on a B2B level and the majority of calls/emails are outgoing. This is not your normal Telemarketing role however, we have a bespoke CRM to assist you in your endeavours and we appreciate innovative approaches to lead generation. We don't work with set scripts or automatic diallers so we're looking for someone who can have good conversations with a variety of people to identify needs for our products.
We have ambitious growth targets and this post holder will be an important contributor to these.
What We Offer To You
- A competitive Salary with frequent salary reviews to ensure you are rewarded properly.
- Parking available for all staff at all locations.
- Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the ‘Notable of Notables'.
- End of year awards ceremony where winners receive recognition and a well-earned prize including vouchers and perhaps your favourite beverage.
- Real advancement opportunities for any technical or managerial aspirations you may have.
- The opportunity to be a part of something great and thoroughly enjoyable.
- A collaborative environment that is both challenging and supportive.
- A structured workflow to promote mental health that allows you to focus on the task at hand while also allowing you to leave work at work when you’ve finished for the day.
- Short-term sick pay.
- Long-term Illness protection (Income Protection).
- Enhanced Maternity and Paternity Packages.
- Parental Returners Programme.
- Flexible profit share for all staff.
- We strive to make sure all our staff have a good work/life balance so all flexible working requests will be considered.
- 33 days holiday (including bank holidays) rising to 35 days in recognition of long service.
- The option to buy and sell holiday.
- A blend of office and home working.
- Inhouse gym and showers 24/7.
- Vitality private health insurance to ensure the best physical and mental well-being of all employees.
- Electric car scheme available after 12 months of service.
- Free flu jabs every year.
- Free fruit for all to help with your 5 a day.
- Free access to an amazing confidential personal life coach to promote good mental health.
- Access to Perkbox with free phone insurance, breakdown cover and other great deals.
- Interest free 12-month loans to support you when there are unexpected expenses.
- A comprehensive program of funded events so you can choose to get involved beyond your working day, football, BBQs, running, cycling, nights out and so much more.
- Lunch and Learn Sessions – staff or guest speakers deliver learning sessions on varied topics with lunch provided by us.
- Recognition of life events so we celebrate with you.
- Have your say through multiple feedback routes, allowing you to actively shape the Netmatters of the future.
- Comprehensive development plans to promote personal development whatever your aspirations.
- Open plan offices with break out areas including gaming setups for lunchtime competitions.
- Outside seating area with BBQ’s.
Some More About Us
Netmatters currently has over 100+ team members and growing, working from home or one of our four office locations; London, Cambridge, Wymondham, and Great Yarmouth.
Over the last 15 years, we have grown steadily and in a controlled manner, ensuring we always stay TRUE to our values and take pride in our transparency and honesty.
Our mission: to drive exceptional business growth for our clients by combining best advice and practice with a dynamic range of technology solutions.
