3rd Line Support Technician

Bethany Shakespeare
Posted by Bethany Shakespeare
14th March 2024

Salary Range

£40,000 - £50,000 per annum


40 hours per week, Monday - Friday


Wymondham & Cambridge


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What We Are Looking For

We are looking for a enthusiastic 3rd Line Technician to join the team and grow alongside us as we grow and develop our business offering.

About Our Values (How We Work) 

Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.  

Team is at the core of our “Values” and we strive to deliver a positive end to end experience for all including clients and suppliers. 

As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting.  

We fully embrace training and personal development. You will receive a flexible training and development budget that you can use for courses or equipment to support your interests and longer-term ambitions. 

Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organise fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further. 

We're an accredited Living Wage Employer because we believe a hard day's work deserves a fair day's pay.

Some Specifics Of The Role:

  • Setting up and supporting computer networks.
  • Building new servers to customer specifications.
  • Support for PCs and servers remotely and on-site (Win7/8, 2003, 2008, 2012, 2016, 2019).
  • DNS, DHCP, Active Directory, Office 365.
  • Azure / Cloud Application management & setup.
  • Advanced knowledge of Microsoft applications such as SharePoint, InTune, and AutoPilot.

 Extra Skills That Would Be Great:

  • A good general knowledge of IT products and services.
  • Providing solutions to meet customer requirements.
  • Experience working in an MSP.
  • Working knowledge of an RMM and multitenant tools.

What You Should Bring:

  • Excellent level of technical knowledge.
  • Methodical approach to problem-solving.
  • Thorough and attentive work.
  • High level of organisation.
  • Working experience in:
  • Firewalls and routers.
  • Servers.
  • Networking.
  • Microsoft Azure.
  • Office 365.
  • A minimum of 5 years experience in supporting SME.
  • Confident communicator.

What We Offer To You

  • The opportunity to be a part of something great and thoroughly enjoyable. 
  • A collaborative environment that is both challenging and supportive.  
  • Long-term Illness protection (Income Protection).
  • Flexible working hours dependent on role.  
  • 33 days holiday (including bank holidays) rising to 38 days in recognition of long service.
  • The opportunity to buy and sell holiday.
  • A blend of office and home working dependent on role.  
  • Free flu jabs to keep you healthy.
  • Access to Perkbox with free phone insurance, breakdown cover, and other great deals. 
  • Interest-free 12-month loans to support you when there are unexpected expenses.
  • Lunch and Learn Sessions – staff or guest speakers deliver learning sessions on varied topics with lunch provided by us.
  • Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the ‘Notable of Notables’.
  • End of year awards ceremony where winners receive recognition and a well-earned prize including vouchers and perhaps your favourite beverage.  
  • Comprehensive development plans to promote personal development whatever your aspirations. 

  • A structured workflow to promote mental health allows you to focus on the task at hand and leave work at work when you’ve finished for the day.  
  • Flexible Profit share/training & development budget for all staff.
  • Access to our fully equipped showers.  
  • Free fruit for all to help with your 5 a day. 
  • Free access to an amazing confidential personal life coach to promote good mental health.  
  • A comprehensive program of funded events so you can choose to get involved beyond your working day, football, BBQs, running, cycling, nights out and so much more.  
  • Real advancement opportunities for any technical or managerial aspirations you may have.  
  • Recognition of life events so we celebrate with you.
  • Have your say through multiple feedback routes, allowing you to actively shape the Netmatters of the future.  
  • Open-plan offices with break-out areas including gaming setups for lunchtime competitions.
  • Outside seating area.  
  • Parking available for all staff at all locations with electric car charging points. 
  • Work with an organisation committed to reducing it's environmental impact across the board and have input into how we go about this. We are currently Silver Status under the Carbon Charter and working towards Gold.

Some More About Us

Netmatters currently has over 100+ team members and growing, working from home or one of our four office locations; London, Cambridge, Wymondham, and Great Yarmouth.

Over the last 15 years, we have grown steadily and in a controlled manner, ensuring we always stay TRUE to our values and take pride in our transparency and honesty.   

Our mission: to drive exceptional business growth for our clients by combining best advice and practice with a dynamic range of technology solutions.  

Apply Here

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