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4 Reasons Why AI Will Not Replace Humans in Tech
Posted by Ben Revell
AI was once just a ‘future technology’. Now, with the introduction of Chat GPT, Google’s Bard, and the revolutionary GPT4, it is not just a valuable resource, but perhaps the biggest technological stride since the dawn of the internet, a bold statement – we know! A quick search of Google Trends will show you the buzz around the technology over the past 6 months:
AI is particularly proficient in completing tasks which people have been doing day-in, day-out, for years. Many believe it will replace the need for humans, especially for more simple tasks such as content writing and code writing.
So, should we be scared? Have a look at our take as to why AI isn’t in danger of replacing us any time soon.
Source: Google TrendsAI Is Not Creative
We have specific characteristics that make us human. The way we think and feel make us unique and unpredictable. This means we can make mistakes, but it also gives us the opportunity to have ideas, thoughts and inspirations which nobody else has had. This is creativity.
AIs like Chat GPT and Bard can only generate text based on the data they are trained on, which means their ability to be creative is directly reliant upon the creativity of others to guide it’s learning and output.
Using content generation as an example, Google’s advice specifically details how AI can be useful for content automation but is also prohibited in the case of attempting to manipulate search engine rankings. Ultimately, content needs to be useful, relevant and original for users, and without creativity, there’s no opportunity to be original.
Though AI is not inherently creative, it can be used to assist your ability to create. AI has access to a wide array of information, and the ability to structure and organise that information in any way you tell it to. It should not replace you but enhance your ability to produce excellent output more efficiently.
AI's Are Not Empathetic
Success often requires the ability to understand emotions know when an opportunity has arisen. You could not give a sales job to an AI, because it is not able to read tone-of-voice, understand subtle references or changes in attitude and therefore identify opportunities for upselling or selling additional services.
AIs can also not appreciate the nuances of experiences, and therefore cannot appreciate the journeys users take in shops or on websites. Only a human can relate to these experiences and optimise them to improve customer satisfaction.
However, AI can assist humans in providing more data and context, enabling better service provision, helping understand clients or customers better. In the long run, AI will increase the expectations from services. Right now, AI presents a significant opportunity to be used to get ahead of those who are not taking advantage of its potential for human assistance.
AI Is Most Powerful When Guided by Humans
Prompting is another term which has seen a significant rise in usage since AIs like Chat GPT garnered attention. A prompt is similar to a Google search but allows you to define the specifics of what the AI generates for you.
Prompts can be simple or complex and can take on a range of facets. People are learning new, exciting prompts every day, meaning the potential of these AI models are always expanding. Though, these prompts show an inherent flaw in AI – that they’re limited by what humans want from them. There’s no sentience, conscientiousness or self-awareness, traits required for most human jobs.
AI can now automate a certain amount of content writing, giving more tools to marketers, journalists and other writers. It’s not replacing them; it’s just changing the game.
Though, using AI to assist with your work requires absolute discretion. Often, AIs are prone to saying things that sound plausible and authoritative, but which are also often false. AIs such as Chat GPT and Bard, though they say they are unbiased, can also promote information that is in the ‘interest of users’ over factual information.
AI Cannot Communicate Effectively
All jobs have a communication component. Even those jobs which are pipped to be easily automated by AI will still be better completed by humans, because we can communicate, problem-solve and support other humans with a higher degree of effectiveness and compassion than AIs.
Technology jobs, such as software and web development are a key example of how, though tools like Chat GPT are highly proficient in developing code, are not so good at completing the whole job role. This requires internal communication to get around issues, the ability to problem-solve new issues that haven’t been discovered before, and the ability to interact with external stakeholders.
When you go to the supermarket, it’s often much quicker and easier to go through the self-checkouts, but they still require a human to supervise issues. In the tech industry, certain processes can be automated for efficiency, but humans are still required to ensure errors are identified and fixed.
How AI Can Complement Your Business
AI can be used in a range of ways to manage and improve your business’ workflow, help keep track of KPIs, build out your service offering and maximise business efficiency.
How do we know? Because we’ve been using an AI, which we call Sofia, for the past 7 years, to help manage our internal administration, automate processes, streamline business output and reduce time wastage.
We have a wealth of knowledge and expertise in AI business integration, and how AI can help take your organisation to the next level. Give us a call on 01603 70 40 20 for a no-obligation chat.
