We can all list hiccups and problems that interrupt our workflow and cause unnecessary frustration in the office. Whatever your company’s services or operations, some needs are universal: centralised organisation, streamlined processes, clear communication (with the client and each other!), and technology that works the way we need it to, when we need it.
In a post-Covid world, more of us are working from home and more teams collaborate from different offices: this makes all of the above even more important, saving companies time, preventing mistakes, and avoiding headaches.
3CX offers answers to these needs. According to its CEO, Nick Galea, 3CX’s three ‘C’s stand for ‘Connect, Communicate, and Collaborate’. But what exactly is it, and how can it integrate with other software to make your day smoother? Don’t miss out: learn more about what this brilliant tool can do for your business, and the top 5 3CX software integrations for upping team efficiency.
This leading communications software is a full-featured PABX (telephone) system that makes calls using a VoiP system. It supports call queues, built-in web conferencing, live chat (both internal and external) and social media messaging, offering businesses a simple, flexible, and affordable solution to help streamline their communications through one interface. In short, it allows your team to stay connected whilst working anywhere and keeps your communication in one hub.
However, it doesn’t stop there. 3CX’s ability to integrate and work with other key pieces of software expands its potential far further. This is where the real brilliance happens: it includes the ability to work with your website’s CMS (Content Management System), your CRM (Customer Relationship Management) software, or even Office 365. Through these and more, 3CX can interact with the core of all your digital systems, keeping the communication side of your workflow simple and efficient.
On top of this, 3CX can even transform your raw data into custom frameworks for precise and analysable data. As well as integrating with existing software, you can link this raw data up with a bespoke system, using that information in whatever way you need for your operations. The sky really is the limit.
As a 3CX Platinum Partner, Netmatters can provide you with the best and most up to date 3CX installations and support services, can hook you up to the best software integrations, and can even work with you to design the bespoke system that your business needs. But first, what existing software integrations are possible? Let’s take a look at the Top 5:
Hubspot is a popular CRM that combines tools for marketing, sales, content management, operations, and customer service. It provides support for lead generation, sales automation and help desk functions. Integrating this system with 3CX unlocks even more features, including:
If your company doesn’t have 3CX yet, then there is a high chance you can been running your video meetings from Teams. Upgrading to the benefits of 3CX doesn’t have to mean leaving your existing Microsoft Teams behind: in fact, the two can work together seamlessly. Integrating 3CX and Microsoft teams enables features including:
Structured Query Language (SQL) Databases provide highly efficient ways to store mass amounts of data in tables, allowing this data to be used by a vast number of other programs and applications. These SQL databases are relied on across many industries, allowing data to be used for transaction processing, analytics, operational logistics and more. Already geared towards working with other software, SQL gains the following abilities when combined with 3CX:
In stepping away from the CRMs, we see a new slate of advantages when connecting 3CX with Microsoft 365. Love it or loathe it, most offices use Microsoft 365, and integrating these systems together is a game changer that can get you more value out of both. Integrating these systems will unlock the following functionalities and features:
If you want something done right, do it yourself. No one knows your company better than you, and no off-the-shelf operations system can answer your needs as perfectly as one designed to purpose. With bespoke software, you can turn 3CX’s raw user and customer data into whatever format or use you need. Area code analysis, heat maps, campaign data – the options go on. In addition, a bespoke CRM or full bespoke operations system, you can integrate not only 3CX’s features and functionalities but all customer management and company operations through an intelligent system that keeps your workflow smooth and intuitive. Netmatters are leaders in bespoke software development, and as 3CX Platinum Partners, we can integrate this system effectively into whatever CRM or OS we create with you. Explore our bespoke software options and get in touch today.
No matter the size of your company, the right 3CX system can take your business communications to the next level, improving collaboration, boosting productivity and enhancing your customers’ overall experience. If you are a business looking for a cost-effective, one-stop solution to managing your communication, then 3CX is for you. At Netmatters, we can set up your 3CX for you, provide you up-to-date support services, and can carry out any and all software integrations you need. Unlock efficiency and ease with these software integrations and discover just how much 3CX can transform your workflow – get in touch with our expert Telecoms team today to get started.