Case Study: Delivering a Resilient Telecoms Solution for Saint Francis of Assisi Roman Catholic School
Posted by Netmatters
28th July 2025
28th July 2025
Who Is The Client?
Saint Francis of Assisi Roman Catholic School is a well-established primary school in Norwich, dedicated to providing high-quality education and fostering a supportive learning environment for students and staff. Efficient communication is vital for the school to manage daily operations, coordinate staff, and engage with parents effectively.
What Was The Problem?
The school was using a traditional phone system that operated on ISDN lines, which posed several issues:
- Impending PSTN/ISDN Switch-Off: With ISDN lines set to be phased out, the school required a modern telecom solution to ensure uninterrupted communication.
- Limited Functionality: The outdated system lacked modern features, making internal communication inefficient and restricting staff flexibility.
- High Costs: The legacy system incurred high maintenance and operational costs.
- Lack of Automation: Absence reporting was handled manually, consuming valuable administrative time.
What Was Our Solution?
To address these challenges, we implemented a 3CX cloud-hosted phone system, ensuring the school migrated to a fully VoIP-based solution. Our approach provided:
- Seamless Migration to VoIP: Eliminating reliance on ISDN lines, ensuring compliance with the upcoming PSTN switch-off.
- Enhanced Internal Communication: A fully integrated phone system that improved coordination between staff members across different departments.
- Cost-Effective Solution: Reduced ongoing telecom expenses, freeing up budget for other educational investments.
- Automated Absence Reporting: Parents could now report student absences via voicemail, streamlining the administrative process and improving efficiency.
- Ongoing Support: We provided continuous support with rapid turnaround times for any issues or requests, ensuring smooth operations.
What Was The Result?
The implementation of the 3CX VoIP system had an extremely positive impact on the school’s operations:
- Modern, Future-Proof Solution: The school is now fully prepared for the PSTN switch-off with a reliable, cloud-hosted system.
- Improved Operational Efficiency: Staff benefit from streamlined internal communications and reduced administrative burden.
- Cost Savings: The school enjoys lower monthly telecom costs, allowing better allocation of resources.
- Enhanced Parental Engagement: The voicemail absence reporting system has simplified processes for both parents and school staff, ensuring accurate record-keeping and improved responsiveness.
- Reliable Ongoing Support: Quick response times for any service requests ensure minimal disruption to daily operations.
By implementing a 3CX VoIP phone system, we provided Saint Francis of Assisi Roman Catholic School with a robust, cost-effective, and future-proof communication solution. The transition to VoIP has improved efficiency, enhanced communication, and ensured the school is well-equipped for the future of digital telephony.
If your school or organisation faces similar telecom challenges, contact us today to learn how we can help modernise your communication systems.
Is Your Telecoms Setup Holding You Back?
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