Keeping Connected via VoIP - Chenies School Telecoms Case Study

Chenies School Telecoms Case Study


As the events of the past few years showed us, and anyone with children already knows, smooth contact between schools, parents and staff is essential.

The same is true of any business or organisation, and this means that expanding the digital capabilities and hardware available to staff is vital. For Chenies School, Netmatters provided for this need by designing and supporting the installation of a new VoIP system.


The Client

Chenies School is a small village school in the heart of the picturesque village of Chenies in Hertfordshire. The school was originally founded in 1846 by the Duchess of Bedford and retained much of its original character. The team at Chenies School pride themselves on providing a caring, family atmosphere for the children to learn in, with the wellbeing of their pupils ranks at the top of their priorities.


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The Problem

Chenies School had a legacy telephone system with just one phone line in place, which meant that they could only ever have one inbound or outbound call at a time. 

This caused several issues for the school, not least being able to maintain contact with staff and parents. If the line was busy, there was no other way of contacting the school, or to make outbound calls. 

At best, this causes inefficiencies through a lack of communication – at worst, this could well cause a safeguarding issue in an emergency. As experienced VoIP providers, the Netmatters team were eager to assist the school in avoiding these complications and creating a smoother, safer, preferable experience for all. 

Chenies School Telecoms Case Study

The Solution

Our dedicated telecoms team worked with the administration at Chenies School to design and install a new hosted VoIP telephone system, tailored specifically to support multiple lines of communication. Our process for switching them over was quick and simple, and we were able to bring their contract to an end on the old line and transfer them to the new service with minimal disruption. 

Other beneficial features of this system include the use of automated operational hours and voicemail. This allows parents to report absences quickly and efficiently and means that the administration team never misses a call. The number of unexpected absences and other curveballs that can occur during a school day is a game-changer for the families and staff. 


The Result

Updating the telephone system has improved the overall experience and efficiency for everyone at the school. 

We have quadrupled the number of concurrent calls that can be made by the school, whilst also allowing for multiple internal calls to be received at the same time. The communication is less cumbersome and there is less frustration all around. 

The Chenies School VoIP system has provided a simple communications platform that has made a real difference in the life of the school. 


Are You Looking for a New Telecoms Solution?

Updating a telecoms system can seem daunting, but with our support, it can be quick, easy, and save countless headaches and potential problems. If you are looking to upgrade your communication systems, contact our experts in Cambridge, Wymondham, or Great Yarmouth using the form below, or call us on 01603 704020. Whatever your needs, we can cater a system to meet them – get in touch to start making the change today!

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