A Revolutionised IT Infrastructure: Case Study

Netmatters
Posted by Netmatters
26th April 2022
TEX Group |  IT Support Case Study


Netmatters has been building a strong reputation across Norfolk and Cambridge as the leading full-service specialists for IT Support. Tightening relationships with growing businesses in the local area, we’ve seen many of our clients bloom from strength to strength across a variety of sectors. Providing professional solutions by our award-winning team for businesses within all industries, we take your needs and requirements into account from the very beginning. Partnering with Netmatters back in 2020, our 3-step process to assess, implement and support Tex Group’s IT Systems has seen fantastic results.

Our Client; Tex Group

The British Steel Piling Company was founded in 1905. Expansion and diversification began in 1985 with the acquisition of Tex Abrasives and formation of Tex Holdings. Today, Tex Group incorporates six companies and operates nine manufacturing facilities across six UK sites. Their various B2B products and services include hydraulic piling hammers and ground improvement equipment, marine and industrial generators, hybrid energy and smart microgrid solutions, air traffic control rooms and specialist glazing, honeycomb panels, plastic injection mouldings, road maintenance machines, and subcontracted electro-mechanical systems.

Projects of interest include plastics for Triumph Motorcycles, lightweight panels for the leisure vehicle sector, generators for data centres and hospitals, piling hammers for the London Eye and Palm Islands, Manchester Airport air traffic control room and the Flying Control Rooms (FLYCO) of the Royal Navy Queen Elizabeth-class aircraft carriers.


The Need

With no centralised IT management, the business needed to outsource and consolidate their IT systems. Revolutionising a new infrastructure, Tex Group required a tender for a full MSP that covered all aspects of the group’s network.

The previous IT systems across all nine subsidiaries of the group were not directly connected, making it difficult to manage and control.

Netmatters was required to integrate and centralise their entire IT infrastructure all in one place, ensuring maintenance, management and control remained all under one roof. Supporting hundreds of users working within the Tex Group, our team became the sole support for the network at large.


The Process

In the 21st century’s digital revolution, keeping connected and secure with an integrated IT system is essential. Covering nine manufacturing facilities within the Tex Group, Netmatters have been able to support and centralise the infrastructure all in one place.

Creating a secure userbase for over 200 user’s PCs, the initial process planted the foundations for a successful system. We have been able to provide a wide variety of services carried out by our local and friendly team. Our team provided multiple servers, firewalls, access points, mobile device management and factory set-up of devices. This also includes work and assistance with spam filters too.

Building from this foundation, all systems were integrated via migration to Office 365 and liaising with 3rd party resources to build a system that allows cross-communications for all sectors within the group. By implementing a re-worked structure, Tex Group is now Cyber Essential Plus certified.

TEX Group |  IT Support Case Study

TEX Group |  IT Support Case Study


Future-Proofing Our Clients IT Infrastructure

Becoming Cyber Essentials Plus certified was a key cornerstone of the project. Strong communication between the client and our team enabled this certification to cross the line, carrying out a major infrastructure shift in time for CE+ renewal. As a result of a fully controlled and professionally set-up MSP, the group is now able to work and operate efficiently, with peace of mind on the reliance of Netmatters. On top of becoming CE+ certified, this also means work can be carried out with reliability and safety undoubted. The nine subsidiaries are able to cross-communicate effectively, and have seen great results since. The new IT infrastructure marks the start of a new era for the Tex Group as they embrace a culture of continuous development, hybrid working and shared resources. Our fast and cost-effective IT support services are designed to keep your business growing.

Why Netmatters

Andrew France, Group Head of IT at Tex Group, has provided excellent feedback to our team, with particular reference to Senior IT Engineer Jordan Newton who leads the IT project:

“Netmatters have been instrumental in helping us to consolidate the IT infrastructure within the Group and have fit in really well as our core support provider.”

Andrew went on to say:

“I would recommend Jordan and his team to any organisation looking for a true partner to help take their IT forward and get embedded with their own team."

Our technicians get to know the in-house support personnel and what they need, and they think of themselves as part of the team – so it is great to hear that we are thought of in the same way by IT professionals like Andrew.

If you’re looking to introduce a new evolution for your IT infrastructure or looking to find what options best suit your organisation, get in touch via our contact form below to find out more on how we can help you.


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