Account Manager
17th April 2024
What We Are Looking For
We are looking for a professional and driven Account Manager to join our growing team. This is an exciting opportunity to be part of the next chapter of Netmatters' ongoing growth.
About Our Values (How We Work)
Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.
Team is at the core of our “Values” and we strive to deliver a positive end to end experience for all including clients and suppliers.
As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting.
Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organize fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.
We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.
We're an accredited Living Wage Employer because we believe a hard day's work deserves a fair day's pay.
What you should bring
- A passion for client success and ensuring the best in terms of service delivery.
- A proven track record of Account Management.
- Excellent interpersonal skills.
- Experience of working within a technology AM role.
- Ability to build strong relationships with clients.
- Decision making and excellent negotiation skills.
- Dynamic, enthusiastic & passionate to achieve.
- Reliable and Consistent.
- Problem solver.
- 2+ years of account management experience.
Some specifics of the role
At Netmatters, our account managers are invaluable members of the team. You will be responsible for account managing a bank of clients, which will include customer communication, leading review meetings, building relationships with VIPs and key contacts, discussing opportunities for growth, and playing a key part with new clients to ensure a seamless onboarding. As part of this role, you will develop an in-depth understanding of the client's business, brand, and industry. You will work with your project managers to ensure that planned works support your client's goals and objectives. Your KPIs for success will be client retention and client satisfaction score, managed through our CRM.
Hours: 40 hours per week, Monday – Friday is preferable. Part time applicants will be considered but will need to be able to commit to a minimum of 24 hours per week. This should spread across 4 days ideally and have a minimum working day of 6 hours, as well as not having more than a 24 hour hour window between working days excluding weekends.
Full time hours are 8am - 5pm with a 1 hour break
Part time hours would need to constitute at least a 6 hour working day, 8am - 2pm though there could be some flexibility here. The flexibility would need to be 2 way, ensuring you can attend client meetings when perhaps outside of your standard working times if the need were to arise.
Location: Wymondham, Norfolk/hybrid following a successful probation period. There is a requirement to attend to one of the offices on a regular basis, and the ability to meet at client offices.
All applicants must have the Right to Work in the UK.
What We Offer To You
- A competitive Salary with frequent salary reviews to ensure you are rewarded properly.
- Parking available for all staff at all locations.
- Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the ‘Notable of Notables'.
- End of year awards ceremony where winners receive recognition and a well-earned prize including vouchers and perhaps your favourite beverage.
- Real advancement opportunities for any technical or managerial aspirations you may have.
- The opportunity to be a part of something great and thoroughly enjoyable.
- A collaborative environment that is both challenging and supportive.
- A structured workflow to promote mental health that allows you to focus on the task at hand while also allowing you to leave work at work when you’ve finished for the day.
- Short-term sick pay.
- Long-term Illness protection (Income Protection).
- Enhanced Maternity and Paternity Packages.
- Parental Returners Programme.
- Flexible profit share for all staff.
- We strive to make sure all our staff have a good work/life balance so all flexible working requests will be considered.
- 33 days holiday (including bank holidays) rising to 35 days in recognition of long service.
- The option to buy and sell holiday.
- A blend of office and home working.
- Inhouse gym and showers 24/7.
- Vitality private health insurance to ensure the best physical and mental well-being of all employees.
- Electric car scheme available after 12 months of service.
- Free flu jabs every year.
- Free fruit for all to help with your 5 a day.
- Free access to an amazing confidential personal life coach to promote good mental health.
- Access to Perkbox with free phone insurance, breakdown cover and other great deals.
- Interest free 12-month loans to support you when there are unexpected expenses.
- A comprehensive program of funded events so you can choose to get involved beyond your working day, football, BBQs, running, cycling, nights out and so much more.
- Lunch and Learn Sessions – staff or guest speakers deliver learning sessions on varied topics with lunch provided by us.
- Recognition of life events so we celebrate with you.
- Have your say through multiple feedback routes, allowing you to actively shape the Netmatters of the future.
- Comprehensive development plans to promote personal development whatever your aspirations.
- Open plan offices with break out areas including gaming setups for lunchtime competitions.
- Outside seating area with BBQ’s.
Some More About Us
Netmatters currently has over 100+ team members and growing, working from home or one of our four office locations; Cambridge, Wymondham, and Great Yarmouth.
Over the last 15 years, we have grown steadily and in a controlled manner, ensuring we always stay TRUE to our values and take pride in our transparency and honesty.
Our mission: to drive exceptional business growth for our clients by combining best advice and practice with a dynamic range of technology solutions.
