2nd Line Technician
28th March 2024
What we are looking for
We are looking for a problem solving, 2nd Line Support Technician to join the team and grow alongside us as we embark on many new projects and challenges providing exceptional customer service to our clients.
About our values (How we work)
Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.
Team is at the core of our “Values” and we strive to deliver a positive end to end experience for all including clients and suppliers.
As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting.
Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organize fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.
We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.
We're an accredited Living Wage Employer because we believe a hard day's work deserves a fair day's pay.
What you should bring:
- Excellent communication skills.
- Good IT and problem solving skills in the following areas
- Onsite router installations
- Basic Firewall installation
- SSL VPN configuration
- Acronis backup setups and troubleshooting
- Writing comprehensive procedures
- Monitoring Alerts
- Network Switches
- Server Alerts
- Monitoring Deployment
- Completion of IT Solutions & Project Work
- Network Switches & Firewalls
- Active Directory/Azure Active Directory Implementation
- Office 365 Migration & Management
- SharePoint Deployment
- Public Wi-Fi
- UPS
- NAS Drive
- Microsoft Intune
- The ability to work in a team and provide good intelligent input where required.
- Well organised with the ability to take responsibility for the tasks assigned to you.
- The successful applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues.
Extra Skills That Would Be Great:
- A minimum of 2+ years experience in supporting small and medium sized business networks in an outsourced IT company.
- Full UK Driving Licence
Some specifics of the role:
- Setting up and supporting small and medium business networks.
- Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022).
- Installing business computer systems.
- Office 365 maintenance, installation and migration.
- Supporting customer applications.
- Microsoft Exchange 2016/2019.
- Setting up email accounts.
- Managing DNS.
- Administration of IP Phone systems (via web-based interface).
- Working with a diverse client base in different industry sectors.
- Taking on technical lead responsibilities helping to shape and develop clients long-term IT Strategies.
- Expose to different and new technologies tailored to clients specific needs and requirements.
- Opportunity to specialise in specific industry sectors helping to shape and develop the platform.
Hours: 40 hours per week, Monday – Friday.
Location: Wymondham (Norfolk) or Cambridge (Cambridgeshire)
All applicants must have a Right to Work in the UK.
What We Offer To You
- A competitive Salary with frequent salary reviews to ensure you are rewarded properly.
- Parking available for all staff at all locations.
- Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the ‘Notable of Notables'.
- End of year awards ceremony where winners receive recognition and a well-earned prize including vouchers and perhaps your favourite beverage.
- Real advancement opportunities for any technical or managerial aspirations you may have.
- The opportunity to be a part of something great and thoroughly enjoyable.
- A collaborative environment that is both challenging and supportive.
- A structured workflow to promote mental health that allows you to focus on the task at hand while also allowing you to leave work at work when you’ve finished for the day.
- Short-term sick pay.
- Long-term Illness protection (Income Protection).
- Enhanced Maternity and Paternity Packages.
- Parental Returners Programme.
- Flexible profit share for all staff.
- We strive to make sure all our staff have a good work/life balance so all flexible working requests will be considered.
- 33 days holiday (including bank holidays) rising to 35 days in recognition of long service.
- The option to buy and sell holiday.
- A blend of office and home working.
- Inhouse gym and showers 24/7.
- Vitality private health insurance to ensure the best physical and mental well-being of all employees.
- Electric car scheme available after 12 months of service.
- Free flu jabs every year.
- Free fruit for all to help with your 5 a day.
- Free access to an amazing confidential personal life coach to promote good mental health.
- Access to Perkbox with free phone insurance, breakdown cover and other great deals.
- Interest free 12-month loans to support you when there are unexpected expenses.
- A comprehensive program of funded events so you can choose to get involved beyond your working day, football, BBQs, running, cycling, nights out and so much more.
- Lunch and Learn Sessions – staff or guest speakers deliver learning sessions on varied topics with lunch provided by us.
- Recognition of life events so we celebrate with you.
- Have your say through multiple feedback routes, allowing you to actively shape the Netmatters of the future.
- Comprehensive development plans to promote personal development whatever your aspirations.
- Open plan offices with break out areas including gaming setups for lunchtime competitions.
- Outside seating area with BBQ’s.
Some More About Us
Netmatters currently has over 100+ team members and growing, working from home or one of our four office locations; London, Cambridge, Wymondham, and Great Yarmouth.
Over the last 15 years, we have grown steadily and in a controlled manner, ensuring we always stay TRUE to our values and take pride in our transparency and honesty.
Our mission: to drive exceptional business growth for our clients by combining best advice and practice with a dynamic range of technology solutions.
