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IT Support
Cambridgeshire
We provide dependable and cost-effective managed IT support for businesses across Cambridgeshire, helping organisations improve efficiency, reduce downtime and keep their technology running smoothly.
Business IT Support Built for Cambridgeshires Fast-Moving Sectors
Cambridgeshire businesses don't operate like most. Between the university spinouts, the biotech and life sciences firms clustered across the Science Park, Babraham, and Chesterford Research Park, and the tech companies scaling out of the city centre, IT here often needs to support specialist software, sensitive research data, and rapid growth all at once.
At Netmatters, we provide dependable IT support that's clear, responsive, and easy to work with, whether you're a research-led business protecting intellectual property or a growing SME that just needs your systems to work every day. No jargon, no hidden costs, just fast, effective support when you need it most.
Our in-house experts support organisations of all sizes across Cambridge and the Cambridgeshire area, from day-to-day support to cloud migrationand infrastructure planning.
Why Us?
The statistics speak for themselves...
99%
server uptime, ensuring business reliability.
97%
of requests are progressed within the hour.
3500
IT tasks are processed each month by our team of experts.
Our Business IT Services
How We Work With You
Read what to expect when you embark on an Business IT Support journey with Netmatters.
Meet Your Dedicated Cambridgeshire IT Support Team
You'll be introduced to your dedicated IT support team and account manager, based in Cambridge or Norfolk depending on your location. We start by getting to know your current infrastructure, spotting any risks or inefficiencies, and agreeing what matters most to you. That way, your support service is built around your business from the outset, with full visibility and clear ownership on our side.
Proactive IT Support & Continuous Improvement
Our onboarding process is designed to keep disruption to a minimum while we get everything in place. Depending on your setup, this might involve rolling out remote monitoring tools, setting up secure access to your client portal, or migrating existing systems. We'll also assess your current security arrangements and put backup and disaster recovery measures in place, so your business is protected from the start.
Smooth Onboarding & Secure Setup
Our onboarding process is designed to keep disruption to a minimum while we get everything in place. Depending on your setup, this might involve rolling out remote monitoring tools, setting up secure access to your client portal, or migrating existing systems. We'll also assess your current security arrangements and put backup and disaster recovery measures in place, so your business is protected from the start.
Ready for IT Support That Knows Cambridgeshire?
Cambridgeshire has a distinctive mix of pressures: fast-scaling start-ups fresh out of an incubator, established life sciences firms with compliance and data protection obligations, and long-standing local businesses managing legacy systems alongside modern demands. We've supported organisations across this range and understand how different the requirements can be from one Cambridgeshire business to the next.
Rather than a generic support contract, we take the time to understand what your business actually needs, then build a service around it.
What Our Clients Think
"Since partnering with Netmatters we have had full confidence in their advice and support as they immediately went to work on reviewing our processes and procedures, highlighting any limitations or outdated systems. Throughout the process they have discussed with us any proposals, breaking down any jargon so that it has been simple to understand. Where advice is not considered necessary by Seed, they have not attempted to push this on us and listened to us, taking on board our perspective as well. We have observed significant improvements to our systems since having Netmatters as our IT support, allowing us to better manage our systems whilst also saving on overall IT spend."
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FAQ
Do you support Cambridgeshires tech and life sciences businesses?
Yes. We work with a range of Cambridge-based businesses, including those handling sensitive research data, intellectual property, or specialist lab and clinical systems. We understand the added compliance and security considerations this kind of work brings, and we build our support around them.
Is your IT support only available to businesses based in Cambridgeshire?
Not at all. While we support a growing number of businesses across Cambridge and Cambridgeshire, our client base spans the whole of the UK. Most of our monitoring and support work is carried out remotely, so location rarely gets in the way of a fast response.
We already have an IT provider. Can you take over from them?
Yes, and it's something we manage regularly. We'll review your current systems, contracts, and setup first, then put together a clear plan for the switch before touching anything. The goal is for your team to barely notice the changeover is happening.
Can you certify us for Cyber Essentials?
Yes. We prepare and support businesses in Cambridge through Cyber Essentials certification, helping you meet government-backed security standards that are often required for contracts, insurance, or supply chain agreements