M+A Partners’ IT Transformation
The Client
M+A Partners
M+A Partners is a leading independent firm of chartered accountants, providing professional accounts, audit and tax services across various sectors. Based in Norfolk, their commitment to delivering exceptional client service is central to their operations. To support their expanding needs and modernise their IT infrastructure, M+A Partners engaged our IT support services to streamline operations and enhance security.
The Challenge
Opportunities To Improve Infrastructure
To meet M+A Partners' expanding needs, the partnership focused on four key objectives:
- Ensuring a seamless migration by gradually transitioning IT services to our management while minimising downtime
- Elevating and consolidating cybersecurity measures across their systems
- Empowering M+A's internal Business Services Team with the tools and knowledge needed to handle frontline support requests
- Implementing advanced cloud backup solutions to optimise IT systems for scalability and reliability.
The Solution
A Comprehensive, Phased IT Transformation
To meet M+A Partners' needs, we implemented a comprehensive strategy that balanced immediate upgrades with long-term sustainability. We adopted a phased onboarding approach to ensure every aspect of the migration was thoroughly planned and executed, allowing us to migrate critical systems, such as email and servers without disrupting day-to-day operations.
We took over the management of all Microsoft 365 licences and Azure products, including multiple servers hosting critical business applications, optimising configurations for better performance and cost efficiency. All DNS and domain services were also migrated to our management, providing M+A Partners with centralised control over their web presence and email routing. On the security side, we replaced their existing solution with Vipre Email Security, offering advanced threat protection against phishing and malware, and implemented Exclaimer signatures to ensure consistent, professional email branding across the organisation.
We also took over and migrated Threat Locker, advanced endpoint protection software, to provide robust security against unauthorised applications and potential cyber threats. We trained M+A's Business Services Team to handle initial support requests, enabling them to become the first point of contact for day-to-day IT queries. This reduces response times and allows our team to focus on more complex and strategic IT challenges. Finally, we migrated the phone system to a SIP2Teams solution, integrating Microsoft Teams with enterprise-grade telecoms for a seamless communication experience.
The Results
Exceeding Expectations
The project delivered measurable improvements across security, efficiency, and infrastructure reliability.
- Improved IT Security: The implementation of Vipre, Exclaimer, and Threat Locker has further strengthened their protection against cyber threats.
- Operational Efficiency: The Business Services Team now handles frontline IT queries, reducing the volume of requests directed to our team.
- Reliable Infrastructure: Advanced cloud backups and optimised servers provide greater data reliability and scalability for future growth.
- Streamlined Processes: Centralised management of DNS, domains, and 365 services simplifies operations and reduces administrative overhead.
- Enhanced Communication: The migration to a SIP2Teams phone system seamlessly integrates Microsoft Teams with an enterprise-grade telecoms solution, improving call reliability and collaboration.
"As part of our drive to strengthen internal efficiencies and enhance the way we operate, we sought a partner who could bring a fresh perspective to our IT infrastructure. Netmatters has enabled us to work more effectively by helping our internal teams focus on what they do best, rather than being tied up with IT challenges. Their clear and transparent billing model has given us greater visibility and control over our IT spend. With their expert guidance, we’ve been able to identify new opportunities for improvement - ensuring our systems are aligned with our evolving needs."– Gary Brown, Business Services Manager - M+A.
Ready to Elevate Your IT Infrastructure Like M+A Partners?
Get in touch with our team today to discover how we can migrate, manage, and secure your IT systems, keeping your business efficient, protected, and ready for growth.