Trainee Telecoms Technician

Alex Jones
Posted by Alex Jones
30th May 2022

Salary Range



40 hours per week, Mon-Fri


Wymondham, Norfolk/Part-time remote following probation period.


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What We Are Looking For

We are looking for a Trainee Telecoms Technician to join the team and grow alongside us as we embark on many new projects and challenges.  

Based in our Wymondham office the Trainee Telecoms Technician will work within a thriving MSP environment, following both a pre-set training course and assisting our experienced telecoms technicians across a vast number of projects and day-to-day responsibilities.

Whilst shadowing our experts, you will be exposed to a vast range of phone system implementations, general phone system requests, and much, much more! With structured training and hands-on experience, you will follow a clear path from day one allowing you to further your career progression.

About Our Values (How We Work) 

Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work-life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.  

The team is at the core of our “Values” and we strive to deliver a positive end to end experience for all including clients and suppliers. 

As an ambitious company, we are continuing to grow to bring both challenges and opportunities to keep things interesting.  

We fully embrace training and personal development. You will receive a flexible training and development budget that you can use for courses or equipment to support your interests and longer-term ambitions. 

Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organise fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.

What Makes A Trainee Telecoms Technician?

You don’t need any experience to join Netmatters as a trainee Telecoms Technician as on-the-job training will be provided, however, all applicants should be eager to get involved with all the challenges that come their way. Trainee Telecoms Technicians should demonstrate a strong work ethic, passion to develop their career and good customer service skills. You will be called upon to assist our experts in on-site installations, as well as aiding Netmatters customers through telephone support.

Applicants must be able to demonstrate the skills required to flourish into a specialist within the vast Telecoms and Networking industry. As a company, we specialise in Telecoms and network architecture. As part of your career progression training courses will be made available to the Trainee Telecoms Technician to ensure you can continue to learn and challenge yourself.

Extra Skills That Would Be Great:

  • Supporting small and medium business Telecoms networks and systems.
  • Assist in the implementation of business-grade telecoms system both on-site and remotely.
  • Administration of IP Phone systems (via web-based interface).
  • Working with a diverse client base in different industry sectors.
  • Taking on technical responsibilities helping to shape and develop clients' long-term Telecoms and Network Strategies.
  • Expose to different and new technologies tailored to clients' specific needs and requirements.
  • Opportunity to specialize in specific industry sectors helping to shape and develop the platform.

Desired Skills:

  • Supporting small and medium business Telecoms networks and systems.
  • A strong passion for Telecoms or Networking.
  • Able to work independently and in a team.
  • Exceptional customer service skills.
  • Confident with customers.
  • Available for full-time training.
  • All applicants must have a Right to Work in the UK.

What We Offer To You

  • The opportunity to be a part of something great and enjoyable.
  • A salary based on experience with frequent salary reviews to ensure you are rewarded properly. 
  • A collaborative environment that is both challenging and supportive.  
  • A structured workflow to promote mental health allowing you to focus on the task in hand but also leave work at work when you’ve finished for the day. 
  • Long term Illness protection (Income Protection). 
  • Flexible Profit share/training & development budget for all staff.  
  • Flexible working hours dependent on role. 
  • 33 days holiday (including bank holidays) rising to 38 days in recognition of long service. 
  • The option to buy and sell holiday.
  • A blend of office and home working dependent on role. 
  • Access to our fully equipped in-house gym and showers 24/7. 
  • Free flu jabs to keep you healthy.
  • Free fruit for all to help with your 5 a day. 
  • Free access to an amazing confidential personal life coach to promote good mental health.
  • Access to Perkbox with free phone insurance, breakdown cover and other great deals. 
  • Interest free 12-month loans to support you when there are unexpected expenses. 
  • A comprehensive program of funded events so you can choose to get involved beyond your working day, football, BBQs, running, cycling, nights out and so much more.
  • Lunch and Learn Sessions – staff or guest speakers deliver learning sessions on varied topics with lunch provided by us.  
  • Real advancement opportunities for any technical or managerial aspirations you may have. 
  • Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the ‘Notable of Notables’.
  • End of year awards ceremony where winners receive recognition and a well-earned prize including vouchers and perhaps your favourite beverage.
  • Recognition of life events so we celebrate with you. 
  • Have your say through multiple feedback routes, allowing you to actively shape the Netmatters of the future.
  • Comprehensive development plans to promote personal development whatever your aspirations.
  • Open plan offices with break out areas including gaming setups for lunchtime competitions.
  • Outside seating area with BBQ’s.
  • Parking available for all staff at all locations with electric car charging points.
  • Weekly company-funded football.
  • Vitality medical health insurance.

Some More About Us

Netmatters currently has over 100+ team members and growing, working from home or one of our three office locations; Cambridge, Wymondham and Great Yarmouth.

Over the last 13 years, we have grown steadily in a controlled manner, ensuring we always stay TRUE to our values and take pride in our transparency and honesty. Our mission is to drive exceptional business growth for our clients by combining best advice and practice, with a dynamic range of technology solutions.  

If this gets your motor humming then please send your CV and covering letter to