1st Line Support Technician

Daniel Clark
Posted by Daniel Clark
6th April 2018

SALARY: £14,000 - £20,000 + Bonus & Pension 

Netmatters is a rapidly growing website development and IT company offering a diverse range of products and services.

This is your chance to join the team, and to work with creative, hard-working individuals in a fast-paced, energising environment.

Team members are expected to work hard and deliver results based on a proven system for managing work and time. Team members benefit from a generous bonus scheme based on company and personal performance.

In this role you will:

Required to be good on the phone and organised. Diligent, tidy, endowed with common sense and the ability to take responsibility. Consistent and able to complete tasks thoroughly applying intelligence and broader understanding where necessary. Good under pressure, punctual and flexible.

For this role you need:

  • Good IT and problem solving skills
  • Good written and oral skills
  • To be confident on the phone when dealing with clients
  • To be keen to learn and passionate about IT
  • Experience working in the outsourced IT support industry (not essential)

This role may include:

  • Setting up and supporting computer Networks
  • Support for PCs and servers remotely and on-site (XP, Vista, Win7/8/10, 2003, 2008, 2012)
  • Installing PCs/ upgrading software
  • Administration of IP phone systems (via web based interface)
  • Supporting customer applications (training provided)
  • Setting up email accounts and website hosting (Linux and Windows)
  • Support for Mac's remotely and on-site.


Young Person Looking for Work?

Nearly 40% of our team are young people - we have a proven track record of hiring, working with and giving great opportunities to young people. Our growing, vibrant team is always on the lookout for fresh new talent. In the past we’ve taken on apprentices who have gone on to stay here full time – we’ve offered young people the chance to spend time in each of our departments to get a feel for what they may want to do.

If you are interested in becoming a part of the team, please email your CV and covering letter by clicking here.

Careers Join The Team